FAQ’s

Shipping / Delivery

Do you ship internationally?

Yes, we do ship worldwide. The only countries that we cannot currently offer shipment to are Cuba, Iran, Crimea, Syria, and North Korea. We ship internationally to all other countries.

Where do you ship from?

Most of our items are shipped from United States. We ship out of multiple locations in the EU and the USA. Our shipping times are excellent and we do everything in our power to get orders into your hands as fast as possible.

Our products are shipped from one of these locations depending on the delivery address of the order. Some items are shipped directly from our manufacturers overseas.

If you’re based in East Asia, we will send the items from our store in Japan.

*Japan, Hong Kong, Indonesia, South Korea, Malaysia, Philippines, Singapore, Thailand, Taiwan, Vietnam

How much are the shipping costs?

USA & Europe, inc. United Kingdom

Free Shipping on all orders $100 or more.

Orders with a total value less than $100 – shipping costs will be automatically calculated at the checkout.

Rest of the world :

Shipping costs will be automatically calculated at the checkout. They may vary based on your location and items you have in your cart. Usually international shipping costs are between $4 – $15.

How long will it take to receive my order?

Order processing time takes 1-5 business days before shipment. The fastest shipment option is chosen by us when orders are completed to ensure that your item comes to you as fast as possible.

Please see Delivery Times & Costs page for more information.

Can I track my order?

Yes, all our shipped items come with a tracking number. You can track your order by visiting the Order Tracking page or going to the orders section under your account page.

Simply enter your order number and email address you used at checkout.

What to do if my package hasn't arrived?

If you haven’t received your package within 30 days, please contact us immediately via chat on our website or by email : info@cryptogoodies.shop

If your parcel has been lost or stolen we will either send you a replacement or send you a full refund.

Payments

Can I pay with cryptocurrency?

Yes, CryptoGoodies.shop accepts crypto payments.

List of coins that we currently accept :

via Coinbase

  • BTC – Bitcoin
  • BCH – Bitcoin Cash ETH – Ethereum LTC – Litecoin
  • DAI – Dai DOGE – Dogecoin

via CryptoWallet

  • ETH – Ethereum (ERC20)
  • USDT – Tether (ERC20)
  • USDC – USD Coin (ERC20)
  • SHIB – Shiba Inu (ERC20)
  • SAND – Sandbox (ERC20)
  • MANA – Decentraland (ERC20)
  • LINK – Chainlink (ERC20)
  • BAT – Basic Attention Token (ERC20)

WEB3 is here! Enjoy smooth payments with cryptocurrency wallets; we support MetaMask, Trust Wallet, Binance Wallet & WalletConnect.

What payment methods do you accept?

Credit card (Visa, MasterCard, American Express)

ApplePay

GooglePay

PayPal

Cryptocurrency (Available for orders with a value of $50 or more)

Returns / Exchanges

I changed my mind. Can I cancel my order and get my money back please?

We do not issue refunds once the order is in the process of creation or shipped. However, if you contact us quickly after making the order, there is a chance we can cancel your order and refund your money! This is a case by case basis and is not guaranteed – please be sure to act fast!

Please be aware : refunds are only available if you have paid by a card payment, Apple Pay or PayPal.

Can I return an item for a full refund?

Unfortunately, there are strictly no returns unless there are defects in the products. If there is, please inform us within a week of receiving. In that case, we would be happy to help find resolution for the issue.

Please email us : info@cryptogoodies.shop

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

What if my item is faulty?

We have a strong quality control process to ensure that faulty items are not sent out, but very occasionally mistakes do happen.

If you receive a defective or damaged item please send us photographs to info@cryptogoodies.shop. We will usually send you an immediate replacement, but depending on the type of damage we may ask you to return the goods, in which case we will cover reasonable costs.

Can I exchange an item for a larger or smaller size?

We do not do exchanges once the order is in the process of creation or shipped.

However, if you contact us quickly after making the order, we can change the size of an item.

Please order your size carefully. We provide detailed size guides for all items. In most cases ordering your usual size will ensure a perfect fit, but where there is specific size advice we make this clear.